Refund policy

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase please contact us within 7 days so we can discuss the matter with you and find the best resolution to the issue. 

Please call us on PH: 1300 723 990 or email us enquiry@yellowduckbabygifts.com.au

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

If you have any enquiries regarding this document and the payment services offered by eWAY please
visit their website at www.eway.com.au.

 

Refund Policy

We do not accept refunds or exchanges on personalised products.

We do not offer refunds on personalised products once the product has been personalised, unless the product you have received is faulty or a mistake has been made on our behalf.

We will offer a full refund if the order is cancelled before the item has been personalised.

You need to contact us ASAP if you wish to cancel your order, items are usually made and ready to send within an hour after purchasing.

Please call us on PH: 1300 723 990 or email us enquiry@yellowduckbabygifts.com.au

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Personalised Products, Perishable goods such as food, flowers, Alcohol, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards 
  • Downloadable software products 
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at 
    enquiry@yellowduckbabygifts.com.au

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiry@yellowduckbabygifts.com.au and send your item to: Yellow Duck Design, Po Box 250, Craigieburn, Victoria, AU, 3064.

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.



Shipping

To return your product, you should mail your product to: Yellow Duck Design, Po Box 250, Craigieburn , Victoria, AU, 3064

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Yellow Duck Design Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.